對比 為企業提供Salesforce平臺，還為企業提供案件管理和任務管理的界面，同時也提供管理自動路由和不斷升級的重要事件的系統。Salesforce客戶門戶還可讓客戶能夠有能力跟蹤了解自己的情況，這其中還包括社交插件，能夠讓用戶在加盟Sales
IBM Tealeaf cxConnect for Data Analysis
軟件介紹
軟件簡介
IBM Tealeaf cxConnect for Data Analysis 使用戶能夠將 Tealeaf 豐富的客戶體驗數據集與任何商業智能或報表應用集成，以創建可供持續分析的多渠道客戶視圖。Tealeaf cxConnect 需要 Tealeaf CX 平臺和 cxImpact。
軟件特點
1.監控和管理多渠道客戶視圖，以進行持續分析并提供用戶體驗的擴展視圖。
2.支持將 Tealeaf 豐富的在線客戶體驗數據集與任何其他商業智能應用集成，以制定更明智的跨渠道業務決策。
3.將 Tealeaf CX 數據存儲中的數據傳輸到外部報表環境。
4.向外部系統（如事件處理系統）實時提供數據，或支持以批處理方式檢索數據。
5.支持將客戶交互數據抽取到其他數據系統 - 如日志文件、SAS、Microsoft SQL Server 或 Oracle 數據庫。
6.可以按計劃或臨時執行數據抽取作業。
7.可以使用靈活的過濾和控制，根據業務報表的需要來包含或排除任何會話或部分會話
展開
更新時間：2024-01-03
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